• iPad Troubleshooting Guide – Try these first

    Here is an explanation of the some of the common steps to take when troubleshooting issues on an iPad.

    Relaunch

    If you’re having trouble with a particular app, try quitting out of and re-opening the app.

    • Double-tap the Home button to bring up a list of all open apps
    • Swipe left or right to scroll through the list
    • Swipe up on the troublesome app to quit out of it
    • Tap the Home button to return 

    Restart

    Restarting your device is a simple step that can alleviate a lot of frustration and take care of many issues. It should be the first step taken in troubleshooting any issues.

    • Hold down the Sleep/Wake button on the top of the device until you receive a slide bar at the top of the screen.  Sliding this will shut down the iPad.  After about 20 seconds you can power on the device by holding the Sleep/Wake button down again.
    • A hard reset can be performed by holding down the Sleep/Wake button and Home button until the device resets. When you see the white Apple logo you can let go of the buttons.